The hotel offers amenities for your comfortable stay and unforgettable experiences
Spacious Comfort
“The Superior room was impressively spacious with a king-sized bed that made for a truly comfortable stay. The modern wooden floating floors added a nice touch!” view full review
Really good Dining
“Dining at the hotel’s restaurant was a real treat! The food was beautifully presented and bursting with flavor, even if a bit pricey.” view full review
Relaxing Pool Area
“The pool area was a nice retreat, though it could use some updated furniture. Still, it provided a lovely atmosphere to unwind.” view full review
Modern Bathroom
“I enjoyed the spacious bathroom equipped with modern fittings, which added a touch of luxury to our stay. It’s always nice to have a separate toilet for privacy!” view full review
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
No pets allowed
Elevator
Dining
In-room breakfast
Restaurant
Spa & Leisure
Seasonal outdoor pool
Heated swimming pool
Sun loungers
Garden area
Room features
Air conditioning
Mini-bar
Soundproofed rooms
Terrace
Bathroom
Free toiletries
Media
Flat-screen TV
Room decor
Parquet floor
Show more
Location
19 Place Charles De Gaulle,
Saint-Jean-Pied-de-Port,
France,
64220,
Nouvelle-Aquitaine
Map view
19 Place Charles De Gaulle,
Saint-Jean-Pied-de-Port,
France,
64220,
Nouvelle-Aquitaine
City landmarks
Chemin de la Porte Saint-Jacques
Porte Saint-Jacques
3100 ft
Unnamed Road
Citadelle
3100 ft
56 Rue De La Citadelle
Fabrika garazi
3100 ft
Church
Eglise Saint-Julien-d'Antioche
1.4
mi
Church
Eglise Saint-Martin
1.6
mi
Pic d'Arradoy
1.7
mi
Church
Eglise Saint-Pierre
2.2
mi
Church
Eglise Saint-Vincent-de-Dax de Saint-Michel
2.0
mi
Church
Chapelle Saint-Andre
2.3
mi
Nearby
41 rue de la Citadelle
Prison of bishops of Saint-Jean-Pied-de-Port
2000 ft
La Citadelle de Saint Jean Pied de Port
2000 ft
Route de Lasse
Eglise Notre-Dame de l'Assomption
2000 ft
Church
Church of Notre-Dame du Bout du Pont
2000 ft
Restaurants
Hurrup Eta Klik
500 ft
3 bis Rue Citadelle
Bar Restaurant Chez Luis
100 ft
Place general De Gaulle
Restaurant Oillarburu
400 ft
8 Rue Eglise Pres des Remparts
Le Chat Perche
600 ft
11 Rue de la Citadelle
Relais De La Nive
300 ft
4 Place Charles de Gaulle
Hotel Restaurant Central
300 ft
1 Place Charles de Gaule
Pizza Ona
400 ft
6 Rue du Trinquet
Cafe De La Paix
600 ft
4 Place Floquet
Cave des Etats de Navarre
800 ft
23 Rue Espagne
Reviews and Ratings
Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
7.4/10
Very good
Rooms
8.4
Location
9.4
Service
7.4
Dining
5.8
Guest reviews
7.4/10
based on 45 reviews
8.5
8.5/10 based on 182 reviews
Brian
United States of America,
December
2024
7.4/10
I had a delightful stay at this hotel. The location was beautiful and perfect for exploring the historic village, and the rooms were clean and newly renovated. The staff was very friendly and helpful, which made my experience enjoyable. However, I found the dining options a bit lacking in variety, and the service was not as consistent during busy times, which could use some improvement.
Rooms
9.0
The rooms were very clean, spacious, and newly renovated. I especially loved the well-functioning air conditioning and Wi-Fi.
Service
7.0
The staff was friendly and took good care of me, especially with restaurant reservations. However, I encountered one grumpy staff member that slightly dampened the experience.
Location
10.0
The hotel has a fantastic location, easily accessible to the citadel and surrounding restaurants. It is right in the center of the beautiful historic village, making it convenient for sightseeing.
Dining
5.0
The dining was pretty basic, starting at 7:45am, which felt a bit limited for a four-star hotel. The food was nice but could use more variety.
Facilities
6.0
The facilities were generally good, but I think there could be more amenities to enhance the overall experience.
David
United States of America,
October
2024
8.4/10
I had a lovely stay at this hotel, which was set in a fantastic location right in the heart of the city. The room was beautifully decorated with quality furnishings and offered stunning views of both the street and the mountains. The staff was friendly and made my experience enjoyable overall. The only downside was the dining experience; breakfast could have had more variety. For the price I paid, I expected a bit more when it came to the breakfast options.
Rooms
9.0
The room was very nicely set out and decorated with quality furnishings, and it had a view of the street and the beautiful mountains.
Service
8.0
The staff was friendly and accommodating, which made me feel welcome throughout my stay.
Location
10.0
The hotel's central location was a big plus, with easy access to the citadel and most tourist sites, making it a convenient base for exploring the area.
Dining
7.0
The breakfast was good and generous, but I wish there had been a wider selection available.
Facilities
8.0
The hotel had nice amenities and a comfortable atmosphere, though some could benefit from upgrades.
Henry
United States of America,
October
2024
7.6/10
The hotel had a great location, overlooking Ax Les Thermes and close to the mountains, making it restful after a day of touring. The rooms were spacious and clean, but the price seemed a bit high for what I received. The service was fantastic, with friendly staff who were very accommodating and helpful. However, the dining options were basic and didn't quite match the hotel's four-star status.
Rooms
8.0
The rooms were spacious and clean, featuring a large comfortable bed, a foyer, and a double sink area. However, considering the overall experience, the price felt a bit steep at £170.
Service
10.0
The staff was super friendly and incredibly helpful, making our arrival and departure smooth and pleasant. They were also very forgiving of our lack of French.
Location
9.0
The hotel is in a great location, overlooking Ax Les Thermes and providing a peaceful atmosphere after a day of exploring. It's particularly convenient for starting the Camino.
Dining
5.0
The dining experience was basic and minimalistic, not really in line with a four-star hotel. While the quality was good, the offerings felt overpriced for what was available.
Facilities
6.0
The hotel provides basic amenities, but they could use some improvement to meet expectations for four-star accommodations.
Robert
United States of America,
October
2024
7.0/10
I had a lovely stay at this hotel, with its clean and comfortable rooms paired with a very friendly staff. The location is perfect for exploring the nearby citadel and surrounding restaurants. However, I found the food quality disappointing and the service could use some refreshing training. Overall, it was good value for money.
Rooms
8.0
The rooms were clean and comfortable, making my stay quite pleasant.
Service
6.0
The staff was friendly, but there were moments when the service felt a bit lacking.
Location
9.0
The hotel’s location is perfect for exploring St Jean Pied de Port and is close to Pamplona as well.
Dining
5.0
I was disappointed in the quality of the food during my stay; it just didn't meet my expectations.
Facilities
7.0
The hotel had decent facilities, but nothing particularly stood out.
Jerry
United States of America,
September
2024
7.2/10
I had a pretty decent stay at the hotel, which was stylishly decorated and featured a spacious room with quality furnishings. The location was excellent for exploring nearby attractions, but I found some aspects of the service to be inconsistent. While the dining experience was generally good, the breakfast left a bit to be desired. Overall, it felt like a good value considering the size and comfort of the rooms, though improvements in certain areas could really enhance the experience.
Rooms
8.0
The room was spacious and nicely decorated with quality furnishings, although I felt it lacked some practical amenities.
Service
6.0
Service was a mixed bag; while some staff were very friendly and helpful, others were less engaging.
Location
9.0
The location was convenient for accessing the citadel and nearby restaurants, making it easy to explore the area.
Dining
7.0
Dining was generally good and generous, though I found it surprisingly underwhelming for a four-star hotel.
Facilities
6.0
Facilities were on the basic side, as the dining area felt minimalistic and not in keeping with the overall quality of the hotel.
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